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CONTACT OUR TECH SUPPORT ANYTIME BY USING THIS FORM
Before making any tech support request,
Please take a minute to do or to check the following:
- Please REBOOT your computer. Regardless of the error message your are receving, over 50% of problems involving dialup, ftp or other problems involving the use of Windows-based software is resolved by rebooting! Thanks for trying this first!
- And for our favorite password problem fix . . . Please check that Your CAPSLOCK key is NOT on
If #1 & #2 above, didn't do it, please check to be sure your:
- Computer is not unplugged for some reason
- Keyboard is not unplugged for some reason
- Phone line is not unplugged for some reason
If the above did not solve the problem, please call us at 860-444-8734,
or for faster service after-hours, & to help us trouble-shoot problems anytime,
Please provide this information before you call.
*That is, of course, if you can get online and still send email ;-)
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